Shipping, Returns & Exchange Policies
SHIPPING POLICY
- Free shipping on all orders PAN India
- Once the order is placed, it takes 4 to 6 business days to dispatch after placing the order. Then 4 to 5 business days for it to get delivered.
- So, the estimated time would be 10 to 15 working days. You will receive the tracking details once your order has been shipped.
- These timelines may be affected due to any uncertain situations.
Ready To Wear
Ready to wear sarees are customized items made on order ,
Hence they will not be eligible for return.
- Once the order is placed, it takes 12 to 15 business days to dispatch after placing the order. Then 4 to 5 business days for it to get delivered.
- So, the estimated time would be 10 to 15 working days. You will receive the tracking details once your order has been shipped.
Shipping & Partial COD Policy
We offer Partial COD (Cash on Delivery) for your convenience.
How Partial COD Works:
-
You pay a small token amount online at the time of order.
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The remaining amount is paid in cash at the time of delivery.
Important:
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If you refuse delivery, the token amount is non-refundable.
It will be used to cover return (RTO) charges. -
If you accept the order, you only pay the remaining balance. The token amount will be adjusted.
RETURNS
NOTE - Opening video is compulsory for all return and exchange related queries.
To return an item, if it's not too much trouble, reach out to our client care group at thesurrealshop15@gmail.com or +91-8470936793 within seven days from the shipping date.
To assist us with handling your request quicker, kindly notice your request number in the headline.
In the wake of accepting your request for a return, we will send you an affirmation mail. Kindly permit us a limit of 7 working days to deal with your request.
We offer returns just on items that have an assembling damages or that have been incorrectly shipped.
Return guarantees because of moment shading varieties won't be acknowledged, as the shading goal can somewhat differ between your screen and the original item.
To work with the return communication, kindly guarantee that the item isn't utilized, washed or harmed. We likewise require you to keep the bundling, labels and receipt unblemished.
On the far-fetched occasion that you get a damaged or altered package, we require you not to acknowledge it from the conveyance staff.
Kindly inform us about the same quickly through email, alongside photos of the damaged package.
To facilitate the cycle, kindly contact us at the hour of conveyance to assist us with planning with the messenger group on the most proficient method to continue further.
The substitution of the damaged item is subject to the damage and the report put together by the messenger. You can either decide to have the instalment discounted to your record or get store credit of equivalent worth.
Kindly guarantee that you have safely packed the item you are returning to protect it from any misfortune or damage during travel.
Kindly note that the delivery charges should be borne by the customer in case they did not like the saree and wish to return it, but in case the delivered item has any issue like color variation or damage the return shipping charges will be borne by us. On account of global clients, you should sustain the material traditions and obligations for returning the item to us.
The item should be returned in its original state for the exchange or return to be processed.