Frequently Asked Questions (Faqs)

Here are some frequently asked questions to help you shop with clarity and confidence.

What are your delivery timelines?

Once you place your order, it is usually dispatched within 2–3 working days. After dispatch, you will receive tracking details so you can monitor your order until it reaches you.

How can I track my order?

As soon as your order is shipped, tracking details are shared via message or email. You can use this link to check real-time delivery updates.

Do you offer Cash on Delivery?

Yes, Cash on Delivery is available on most orders.

Are the sarees exactly as shown in the images?

Yes, we try to keep product images as accurate as possible. However, slight colour variations may occur due to lighting or screen differences.

Are these pure Banarasi sarees?

Our collection includes Banarasi-style sarees across different fabrics like tissue silk, organza, georgette and silk blends, designed for modern wear and occasions.

Do you provide Silk Mark for pure silk sarees?

Yes, Silk Mark certification is provided for applicable pure silk sarees to ensure authenticity.

Can I return or exchange my order?

For returns or exchanges, please refer to our Shipping, Returns & Exchange Policy page or contact our support team for assistance.

How can I contact you?

You can reach us directly through the WhatsApp chat option on our website.
You can also call us at +91 8470936793 or email us at thesurrealshop15@gmail.com.

Still have a question? Chat with us on WhatsApp, and we’ll help you quickly.