Privacy Policy

The Surreal Store

At The Surreal Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from our website.
By using our website, you agree to the terms outlined in this Privacy Policy.

1. INFORMATION WE COLLECT
a) Personal Information
When you place an order or contact us, we may collect:
Full name
Email address
Phone number
Billing and shipping address
Order and transaction details
b) Automatically Collected Information
When you browse our website, we may automatically collect:
IP address
Browser type and device information
Pages viewed and interaction data
Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION
We use your information to:
Process and deliver your orders
Communicate order updates and respond to inquiries
Improve website performance and user experience
Prevent fraud and unauthorized activity
Send promotional or informational messages (only if you opt in)

3. EMAIL COMMUNICATION
If you subscribe to our emails or place an order:
You may receive updates related to your purchase
You may receive promotional emails if you have opted in
You can unsubscribe from promotional emails at any time
We do not sell or misuse your email address.

4. COOKIES & TRACKING
We use cookies to:
Remember user preferences
Improve site functionality
Analyze traffic and performance
Support advertising and remarketing efforts
You can disable cookies in your browser settings, but some website features may not function properly.

5. PAYMENT SECURITY
We do not store your complete payment details on our servers.
All payments are processed securely through trusted third-party payment gateways. While we take reasonable precautions, no online transaction is completely risk-free.

6. SHARING OF INFORMATION
We do not sell or rent your personal information.
Your data may be shared only with:
Payment processing partners
Shipping and logistics partners
Website analytics and advertising platforms
Legal authorities, if required by law
All third parties are required to handle your data responsibly.

7. DATA RETENTION
We retain personal information only for as long as necessary to:
Fulfill orders
Provide customer support
Meet legal or regulatory requirements

8. YOUR RIGHTS
You have the right to:
Access your personal data
Request correction or deletion
Opt out of marketing communications
To exercise these rights, please contact us using the details below.

9. CHILDREN’S PRIVACY
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

10. POLICY UPDATES
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will be effective immediately.
Continued use of the website indicates acceptance of the updated policy.

11. DISCLAIMER
While we take reasonable steps to protect your personal information, we cannot guarantee absolute security of data transmitted over the internet.
Use of our website is at your own discretion and risk.

12. CONTACT INFORMATION
For questions or concerns regarding this Privacy Policy, please contact us:
📧 Email:thesurrealshop15@gmail.com
🌐 Website: www.thesurrealstore.com